Our 3-Tier Support Approach
We aim to make shipping hassle-free. Support is available Monday to Saturday, 10:00 AM – 8:00 PM.
Tier 1 – Callback Request
Submit a callback request directly through our platform. Our team will respond promptly.
Response Time: ~15 minutes
Tier 2 – Support Ticket
For more complex issues, create a support ticket in the platform. This allows detailed review and documented solutions.
Response Time: ~30 minutes
Tier 3 – Email Escalation
For urgent or unresolved issues, escalate via email. Our senior support team intervenes quickly.
Response Time: ~2 hours
Email: Sales@hyloship.com